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Terms of Service
The terms on which Ecomaldon carries out air conditioning work. Plain English.
Last updated: November 2026
About these terms
These terms apply to air conditioning supply, installation and servicing work carried out by Ecomaldon, based in Maldon, Essex. By accepting a quote or booking a service, you agree to these terms.
Quotes and pricing
We provide a free, no-obligation written quote before any work starts. We confirm the final price in writing before any work starts, including any extras like a condensate pump. If the scope of the job changes during the work, we'll discuss it with you before proceeding.
Booking and cancellation
We'll agree a date with you before any work starts. If you need to cancel or rearrange, contact us as soon as you can and we'll do our best to accommodate.
Payment
We'll agree payment terms with you when we quote. Payment is due as agreed at the time of booking.
Warranty
Warranty details are confirmed with your quote. We'll tell you exactly what's covered before any work starts. Ask John if you have any questions about the warranty on your installation.
Our service
We aim to get it right first time, keep you informed at every step, and give the best service we can. Every system is tested before we leave, and we clear all mess before finishing.
Liability
We're responsible for our workmanship on the installation. We're not liable for pre-existing issues with your property, or for problems caused by the manufacturer of parts we fit. Our liability is limited to the cost of the work carried out.
Complaints
If something isn't right, tell us. We'll do our best to put it right. You can also contact Trading Standards.
Governing law
These terms are governed by the laws of England and Wales.