Legal
Privacy Policy
How Ecomaldon collects, uses and protects your personal data. Plain English, no jargon.
Last updated: November 2026
Who we are
Ecomaldon is an air conditioning supply, installation and servicing business based in Maldon, Essex. You can reach us on 07782 205207 or at ecopritchard@gmail.com.
What data we collect
When you use our website, we may collect:
- Contact forms and quote requests: your name, phone number, email address, postcode, the service you're interested in and any message you send us.
- Chat widget: your name, phone number, postcode and preferred time to call, if you choose to leave them.
- Technical data: standard information your browser sends, such as pages visited and approximate location, used to improve the site.
Why we use it
We use your data to:
- respond to your enquiry and provide a quote;
- contact you about a booking or service;
- send servicing reminders if you ask us to;
- improve the website and understand how people find us.
Legal basis
We process your data under your consent (when you submit a form), to take steps before entering a contract (providing a quote), and under our legitimate interests (responding to enquiries and maintaining the business relationship).
How long we keep it
We keep your enquiry data for as long as needed to respond to your enquiry and complete any work you book. After our last contact we delete enquiry data once it's no longer needed. Records of installation work and servicing are kept for as long as needed to meet legal requirements.
Who we share it with
We don't sell your data. We use a CRM and tracking provider to store enquiries and manage communications. We only share what's necessary to respond to your enquiry.
Cookies
Our website uses cookies for analytics and to remember your cookie preferences. See our cookie policy for details. You can accept or reject analytics cookies using the banner on first visit.
Your rights
Under UK GDPR you have the right to:
- access the data we hold about you;
- ask us to correct it;
- ask us to delete it ("right to be forgotten");
- restrict or object to how we use it;
- receive a copy of it in a portable format.
To exercise any of these rights, email us at ecopritchard@gmail.com or call 07782 205207. We'll respond within one month.
How to complain
If you're not happy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.